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Terms & Conditions

Legal Notice: This website is the corporate website of Instaclass LLC (“we,” “us” or “our“). Instaclass is a limited liability company registered with the Emirate of Dubai in The United Arab Emirates. The information contained on any of our websites is for informational purposes only.

Below are the terms and conditions that must be fulfilled by teachers currently and previously registered and worked through InstaClass website:

By using the Site and the Services, you accept these Tutor Terms in full. InstaClass reserves the right to change the terms relating to these Tutor Terms (or any part) at any time, effective immediately upon posting on the Site. Please check this page of the Site periodically. Read it carefully and ensure that You understand its effect before proceeding to use InstaClass Services. If You disagree with any part of the Tutor Terms, do not use the Site or the InstaClass Services.


Privacy Policy

Please refer to the privacy policy on the applicable Site for information on how we collect, use and disclose the information collected on that Site.


Description of Services

We provide you with access to a learning environment, curriculum, community tools, including lessons, assessments, various communication tools, directories, clubs, event offerings and opportunities to communicate with other Members. You understand and agree that these Services may include certain communications from us, such as service announcements, administrative messages, other membership messages and a newsletter and that these communications are considered part of your membership and you will not be able to opt out of receiving them. You understand and agree that the Services are provided “AS-IS” and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings. You are responsible for obtaining access to the Services and all fees associated with such access. In addition, you must provide and are responsible for all equipment necessary to access the Services.

www.Instaclass.com will NOT deal or provide any services or products nor receive any funds from or to any of the OFAC sanctioned countries, organizations or persons, or any Country, organization or persons that are listed under any of the applicable regulations in the UAE.


Your Registration Oblgations

In consideration of your use of the Services, you represent that you are authorize by a person of legal age to form a binding contract and are not a person barred from receiving services under the laws of the United Arab Emirates (“UAE“) or other applicable jurisdiction. You also agree to: (i) provide true, accurate, current and complete information about yourself (the "Registration Data") and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). We are concerned about the safety and privacy of all our users, particularly children. When you create a Student Account, you certify that you are at least 18 years old or that you are either the Student or the legal guardian of the child/children listed on the Student Account.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted

User is responsible for maintaining the confidentiality of his account.


Parental Responsibility

If you are the parent or legal guardian of the Student, you always remain ultimately responsible for your Student’s education. You agree to be responsible for your Student’s education, including without limitation, where required or applicable, logging attendance, participating in parent/student conferences, conducting or supervising lesson delivery and completion, the accuracy and integrity of your Student’s work and maintaining equipment and other materials we provide. In addition, it is your responsibility to determine whether any of the Service areas are appropriate for your child.


Permitted Use

You understand and agree that you are not authorized to use the Site or any equipment, materials or services we may provide for any purpose not expressly authorized herein. In particular, you agree that you may not use the Site or any equipment, materials or services we may provide for the benefit of anyone other than the Student. You understand we reserve the right to revoke access to the platform and the Site and wipe or render unusable any equipment without prior notice if we have reason to believe that these Site Terms of Use have been or may be violated. You will be fully liable for all costs or losses to us or the other users related to your violation of these Site Terms of Use. We may disclose user information about you if required by applicable law or by subpoena or court order.


Member Conduct

You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, tags or other materials (“Third-Party Content“), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Third-Party Content originated. This means that you, and not Instaclass LLC are entirely responsible for all Third-Party Content that you upload, post, email, transmit or otherwise make available via the Services. We do not control the Third-Party Content posted through the Services and, as such, do not guarantee the accuracy, integrity or quality of such Third-Party Content. You understand that by using the Services, you may be exposed to Third-Party Content that is offensive, indecent or objectionable or contrary to the legal requirements, social requirements and content regulations (including but not limited to customs, religious and other cultural sensitivities) of the UAE. Under no circumstances will we be liable in any way for any Third-Party Content, including, but not limited to, any errors or omissions in any Third-Party Content, or for any loss or damage of any kind incurred as a result of the use of any Third-Party Content posted, emailed, transmitted or otherwise made available through the Services.


Intellectual Property:
  • At all times, InstaClass remains the owner of any courses designed by the educational team of the company, you may not modify, adapt, copy, re-produce, republish, translate, make available, disseminate, or distribute in anyway any of the materials provided on the course and made available online through InstaClass website or through teachers’ academic support.
  • No course or course materials, nor any part thereof may be reproduced, stored, or transmitted in any form or by any means without the prior written permission of InstaClass.

Work Rules and Regulations:
  • Any form of verbal or cyber abuse whether through the online platform or through any channel of communication to any of the users (learners, tutors, trainers and administrators) within InstaClass will be dealt with in extreme seriousness and according to the international law of Cybercrime and the “Global Cyber Law Database (GCLD)”.
  • Disputes or arguments between Tutors and Learners outside the scope of the learning topic during the session (i.e. political debates, unethical topics, racist arguments, and all kind of debates that are considered controversial) are not allowed, such offences will be dealt with severely and legal actions would be taken.
  • Punctual attendance to the booked/requested classes or sessions through InstaClass platform is the shared responsibility of both tutors and learners, delay or failing to attend is not tolerated whatsoever, in case of tutors delay for 5 minutes and more from the scheduled start time of the session/class, Instaclass will give the students the right to cancel the class and refund their profile credit with the session/class cost in full. Instaclass reserves the right to inflect appropriate penalty on delayed /unpunctual tutors that is typically a deduction of one standard session commission from his pay.
  • Any delay or failure to show/attend the class/session booked and paid for by the Learners and students will result in debiting their profile credit with the booking amount with no eligibility or possibility to refund.
  • Learners and students are fully responsible to ensure that the credit card and transfer details provided carry the approval/authorization of the card/account holder and that they are aware of the transaction.
  • By using InstaClass online platform you agree that you will not at any time or for any reason upload, post, or otherwise distribute or facilitate distribution of any content—including text, communications, software, images, sounds, data, or other information—that:
    • could be harmful to minors;
    • is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another’s privacy, tortious, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), uses vulgar language in the creation of a username or password, or otherwise violates our policies or these Terms;
    • is contrary to any legal requirements, social requirements, and content regulations (including but not limited to customs, religious and other cultural sensitivities) of the UAE or of the country of your residence.
    • victimizes, harasses, degrades, or intimidates an individual or group of individuals based on religion, gender, sexual orientation, race, ethnicity, age, or disability;
    • infringes on any patent, trademark, trade secret, copyright, right of publicity, or other intellectual or proprietary right of any party;
    • constitutes an unauthorized commercial use such as, but not limited to, engaging in unsolicited advertising, junk, or bulk e-mail (also known as “spamming”), chain letters, any other form of unauthorized solicitation, solicits passwords or personally identifiable information, or any form of lottery or gambling, sweepstakes or advertising or political campaigning;
    • disrupts the normal flow of dialogue, cause a screen to “scroll” faster than other users of the Services are able to type, or otherwise act in a manner that negatively affects other users’ ability to engage in real time exchanges;
    • interferes with or disrupts the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services;
    • “stalks” or otherwise harasses another;
    • contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party;
    • impersonates any person or entity, including any employee or representative of Instaclass LLC or one of its affiliates or otherwise misrepresents your affiliation with a person or entity. You also agree that you will not harvest or collect information about the users or Members of this Site or use such information for the purpose of transmitting or facilitating transmission of unsolicited bulk electronic e-mail or communications;
    • constitutes, encourages or provides instructions for a criminal offense, violates the rights of any party, or that would otherwise create liability or violate any applicable laws, enactments, decrees, orders (having the force of law), government acts, regulations, regulatory policies and guidelines, industry codes, regulatory permits and licenses which are in force in the UAE or underinternational law; or includes private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers

Disclaimers of Warranties

Your use of the service is at your sole risk. All materials, information, software, products, and services included in or available through the site (the “content”) are provided “as is” and “as available” for your use. The content is provided without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Instaclass LLC and its licensors do not warrant that the content is accurate, reliable or correct or that it will meet your needs or requirements; that this site will be available at any particular time or location; that any defects or errors will be corrected; or that the content is free of viruses or other harmful components. Any material downloaded or otherwise obtained through the use of the site is done at your own discretion and risk and you will be solely responsible for any damage to the computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Instclass LLC or through or from the site shall create any warranty not expressly stated in our terms. Because some jurisdictions do not permit the exclusion of certain warranties, these exclusions may not apply to you except that our liability in such jurisdictions shall be limited to the extent permitted by law.


Limitation of Liability

You expressly understand and agree that to the maximum extent permitted by applicable law Instaclass LLC, our subsidiaries, related or affiliated companies, and licensors shall not be liable for any direct or, indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if we have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the products, services or the site; (ii) unauthorized access to or alteration of your transmissions or data; (iii) statements or conduct of any third party on the site; (iv) any other matter relating to our products or services or the site. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Some of the foregoing limitation may not apply to you except that our liability in such jurisdictions shall be limited to the extent permitted by law.


Release

You hereby release and forever discharge us, and our chartered tutors, teachers and trainers (“released parties”), from all actions, causes of action, injuries, claims, damages, costs or expenses of any kind growing out of or related to your or your learners’ use of the material we provide or the site. You understand that this is a full and complete release to the maximum extent allowed by law of all claims and damages which you or your student(s) may have as a result of his or her use of the curriculum we provide or the site regardless of the specific cause thereof.


Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, the limitations set forth in “disclaimer of warranties” and “limitation of liabilities” may not apply to your choice of law and forum.

These Terms shall be governed by and construed in accordance with the Federal laws of the United Arab Emirates and the Emirate of Dubai. The parties agree and acknowledge that all disputes, controversy or claims arising out of or in connection with these Terms shall be finally settled by arbitration in accordance with the provisions set forth under the arbitration rules (the “Rules”) of the Dubai International Arbitration Centre (“DIAC”), by one (1) arbitrator appointed in compliance with the Rules, and:

  • the seat of the arbitration shall be the Emirate of Dubai;
  • the language of the arbitration shall be English;
  • the arbitration award shall be final and binding upon the Parties and not subject to any appeal in any court; and
  • the arbitration shall deal with the question of the costs of the arbitration and all related matters.

The parties agree and acknowledge that any dispute and arbitral proceedings may take longer than six (6) months and the parties agree and acknowledge that in the event that a dispute and/or arbitral proceedings takes longer than six (6) months, such circumstance shall not form the basis of a procedural challenge to any arbitral award that is subsequently delivered.

Nothing shall prevent either party from applying to a court of competent jurisdiction for urgent interim relief.


Indemnification

You agree to defend, indemnify, and hold harmless Instaclass LLC and our related or affiliated companies, chartered tutors, teachers and trainers from all liabilities, claims, and expenses, including attorney’s fees, that arise from your use or misuse of this site, including claims arising out Third-Party Content you submit, post, transmit or otherwise make available through the Services, your use of the Services, your connection to the Services, your violation of the Terms or your violations of any rights of another. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses.


Severability and Integration

Unless otherwise specified herein, these Terms along, with the applicable enrollment form and other registration materials , constitute the entire agreement between you and us with respect to the Site and supersedes all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Site. If any part of these Terms are held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.


Termination

You agree that we may, under certain circumstances and without prior notice, immediately suspend, terminate and/or delete your account and access to the Services. Cause for such suspension, termination and/or deletion shall include, but not be limited to, (i) breaches or violations of the Terms, or of other incorporated agreements or guidelines, (ii) requests by law enforcement or other government agencies, (iii) a request by you (self-initiated account deletions), (iv) discontinuance or material modification to the Services (or any part thereof), (v) unexpected technical or security issues or problems, (vi) extended periods of inactivity, (vii) engagement by you in fraudulent or illegal activities, and/or (viii) nonpayment of any fees owed by you in connection with the Services.

Termination of your account may include (i) removal of access to all offerings within the Services, (ii) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and (iii) barring of further use of the Services. Further, you agree that all terminations for cause shall be made in our sole discretion and that we shall not be liable to you or any third party for any termination of your account, or access to the Service Both parties acknowledge and agree that a court order will not be required to give effect to any termination set out under these Terms of Use.


Exclusions and Limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, the limitations set forth in “disclaimer of warranties” and “limitation of liabilities” may not apply to your choice of law and forum.

These Terms shall be governed by and construed in accordance with the Federal laws of the United Arab Emirates and the Emirate of Dubai. The parties agree and acknowledge that all disputes, controversy or claims arising out of or in connection with these Terms shall be finally settled by arbitration in accordance with the provisions set forth under the arbitration rules (the “Rules”) of the Dubai International Arbitration Centre (“DIAC”), by one (1) arbitrator appointed in compliance with the Rules, and:

  • the seat of the arbitration shall be the Emirate of Dubai;
  • the language of the arbitration shall be English;
  • the arbitration award shall be final and binding upon the Parties and not subject to any appeal in any court; and
  • the arbitration shall deal with the question of the costs of the arbitration and all related matters.

The parties agree and acknowledge that any dispute and arbitral proceedings may take longer than six (6) months and the parties agree and acknowledge that in the event that a dispute and/or arbitral proceedings takes longer than six (6) months, such circumstance shall not form the basis of a procedural challenge to any arbitral award that is subsequently delivered.

Nothing shall prevent either party from applying to a court of competent jurisdiction for urgent interim relief.


Copyright and Limited License

Unless otherwise indicated in the Sites, the Sites, the Services and all content and other materials on the Sites including, without limitation, the Instaclass LLC Learning logo, and all designs, text, graphics, pictures, information, data, software, routines, documentation, technology, sound files, other files, and the selection and arrangement thereof (collectively, the “Site Materials“) are the proprietary property of Instaclass LLC or their licensors or users and are protected by U.S. and international copyright and other laws. You are granted a limited license, without the right to sublicense, to access and use the Sites, the Site Materials and the Services, and to print hard copy portions of the Site Materials, for your educational, non-commercial and personal use only. Such license is subject to these Terms of Use, the applicable Additional Terms, if any, and any other applicable terms and conditions, and without limiting any of the foregoing, you expressly agree not to:

  • resell, lease, transfer, lend, timeshare, syndicate or commercially use the Sites, Site Materials or the Services;
  • decompile, reverse engineer, disassemble or otherwise attempt to derive any source code from the Sites, the Site Materials or the Services;
  • distribute, publicly perform or publicly display the Sites, the Site Materials or the Services;
  • modify, adapt, translate, or create any derivative works of the Sites, the Site Materials, the Services or any portion thereof;
  • use any data mining, crawlers, spiders, robots or similar data gathering or extraction methods;
  • download, index or in any non-transitory manner store or cache any portion of the Sites, the Site Materials, the Services or any information contained therein, except as expressly permitted on the Sites;
  • remove, deface, obscure, or alter any copyright, trademark or other proprietary rights notices affixed to or provided in connection with the Sites, the Site Materials or any Services;
  • create or attempt to create a substitute or similar service or product through the use of or access to the Sites, the Site Materials, the Services or any proprietary information related thereto;
  • use the Sites, the Site Materials or the Services other than for its intended purpose; or
  • attempt to register any intellectual property rights in the Sites, the Site Materials or the Services anywhere in the world.

Any use or attempted use of the Sites, the Site Materials or the Services other than as specifically authorized herein, without the express prior written permission of Instaclass LLC, or its licensors, is strictly prohibited and will, among other things, terminate the license granted herein. Such unauthorized use or attempted use may also violate applicable laws, including without limitation, copyright and trademark laws and applicable communications regulations and statutes. Except as explicitly stated herein, nothing in these Terms of Use or any applicable Additional Terms shall be construed as conferring any license to any intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time, in Instaclass LLC’s sole discretion.


Trademarks

All logos and any other product or service name or slogan contained in the Sites are trademarks of the University, or their suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the express prior written permission of the University or the applicable trademark holder. You may not use any meta tags or any other “hidden text” utilizing “Instaclass LLC” or any other name, trademark or product or service name of Instaclass LLC without our express prior written permission. In addition, the look and feel of the Sites, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Instaclass LLC and may not be copied, imitated or used, in whole or in part, without our express prior written permission. All other trademarks, service marks, logos, and product names published on the Sites are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Instaclass LLC.


Violations

Please report any violations of the Terms to our Customer Support Group.

Online Payments

We accept payments online using Visa and MasterCard credit/debit card and bank transfers in AED and USD that does not violate the relevant and applicable OFAC, UK, EU and UN sanctions policies.

Any payment dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Minors under the age of 18 are prohibited to make a payment transactions under this website unless authorized and supervised by a parent or custodian who is of 18 years old and above.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.

www.Instaclass.com will NOT deal or provide any services or products nor receive any funds from or to any of the OFAC sanctioned countries, organizations or persons, or any Country, organization or persons that are listed under any of the applicable regulations in the UAE.


Payment Confirmation

A confirmation email shall be sent to the user's registered email within 2 working days from the payment transaction


Refund and Cancellation Policy
  • Instaclass will not be refunding any monetary payments to the learners/students credit card or bank account for any reason, however we are happy to reutn the points to the Learners/students profile credit only for the booking cost of one session with one year validity for re-use in case of any of the following occurs.
  • Instaclass will refund the Learners/students profile credit only for the booking cost of one session in case of any of the following:
    • Failure to deliver the session/class due to technical reasons at Instaclass’s side, Instaclass will not be responsible of the quality of the internet connection/bandwidth at the learners/students end.
    • Failure to attend the class/session by the assigned Tutor, teacher or trainer within 5 minutes from the scheduled start time of the session/class.
    • Any abusive or offensive language, appearance or gestures by the tutor, teacher or trainer during the session time.
  • In all cases, no refunds will be processed until Instaclass reviews and validates the claims received from learners/students and establish credibility and approves the same.

Exchange Policy

We will allow the learner to cancel the session up to half hour before the session start via confirmation or cancelation message, once the session is cancelled you can reschedule your new session. The refunded points shall be credited back to your profile credit. Please note that no monetary refund will be done to the credit points in your profile.


General Practices Regarding Use and Storage

You acknowledge that we may establish general practices and limits concerning use of the Services, including without limitation the maximum number of days discussion board postings or other uploaded Third-Party Content will be retained by the Services, the maximum disk space that will be allotted on our servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Services in a given period of time. You agree that we have no responsibility or liability for the deletion or failure to store any messages and other communications or other Third-Party Content maintained or transmitted by the Services. You acknowledge that we reserve the right to log off accounts that are inactive for an extended period of time. You further acknowledge that we reserve the right to modify these general practices and limits from time to time.